Shipping policy
Order Processing All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. During high-volume periods, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times We ship worldwide. Estimated delivery times are as follows:
- United States: 7–15 business days
- Canada & Australia: 10–20 business days
- United Kingdom & Europe: 10–20 business days
- Rest of World: 12–25 business days
Please note these are estimates and not guarantees. Delays due to customs processing, carrier delays, or other factors outside our control may occur.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.
Tracking Your Order Once your order ships, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at support@seyeonseoul.com and we will do our best to resolve the issue promptly.